{"id":14918,"date":"2016-05-26T06:30:00","date_gmt":"2016-05-26T13:30:00","guid":{"rendered":"https:\/\/dlvrit.com\/blog?p=14918&#038;preview_id=14918"},"modified":"2026-04-15T01:06:50","modified_gmt":"2026-04-15T08:06:50","slug":"facebook-messenger-chatbots","status":"publish","type":"post","link":"https:\/\/dlvrit.com\/blog\/facebook-messenger-chatbots\/","title":{"rendered":"Facebook Messenger and the Rise of the Bot \u2013 Should You Care?"},"content":{"rendered":"<p>Email forever changed the way my generation communicates. The next significant shift in communication was social networking. As a new generation of users are storming the web, a new form of communication follows.\u00a0An increasing number of young adults\u00a0are migrating from highly public social media networks like Facebook to <a class=\"external\" href=\"http:\/\/www.slate.com\/articles\/technology\/future_tense\/2015\/05\/micronetworks_mesh_networks_walled_gardens_are_the_internet_s_future.html\">private micro-networks<\/a>\u00a0like Facebook Messenger, <a title=\"Slacktivism, Slack and Social Media: Best Trends, Facts and Productivity Tips (March 6)\" href=\"https:\/\/dlvrit.com\/blog\/2016\/03\/roundup\/\">Slack<\/a>, WeChat, and Telegram for their to day-to-day communication.<\/p>\n<p><strong>Messaging apps are a clear indication of the rapid emergence of different kinds of communication tools<\/strong> serving the next generation of online users. For us small business owners, they add\u00a0to an already complex and varied landscape\u00a0of marketing options. You might have just mastered SEO or optimized the <a title=\"3 Secrets Behind Best Time to Post on Instagram, Facebook and More\" href=\"https:\/\/dlvrit.com\/blog\/2015\/09\/best-times-to-post-on-social-media\/\">best time to post on social media<\/a>\u00a0and now comes along this new &#8216;thing&#8217; to figure out &#8211; sooner rather than later.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Facebook_Messenger_and_the_Rise_of_the_Chatbot_%E2%80%93_Should_You_Care\"><\/span><strong>Facebook Messenger and the Rise of the Chatbot &#8211; Should You Ca<\/strong>re?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-15045 size-full\" src=\"https:\/\/dlvrit.com\/blog\/wp-content\/uploads\/Facebook-Messenger-and-messenging-apps.png\" alt=\"Facebook Messenger and WhatsApp Messaging Apps growth\" width=\"580\" height=\"598\" srcset=\"https:\/\/dlvrit.com\/blog\/wp-content\/uploads\/Facebook-Messenger-and-messenging-apps.png 580w, https:\/\/dlvrit.com\/blog\/wp-content\/uploads\/Facebook-Messenger-and-messenging-apps-291x300.png 291w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/><\/p>\n<h3><strong>Inquiring minds want to know:<\/strong><\/h3>\n<p>Is Facebook Messenger just a blip?<\/p>\n<p>What about WhatsApp &#8211; is it a passing fancy?<\/p>\n<p>And, then there is Slack. Is this just the latest marketing fad?<\/p>\n<p>Self-destructing messages that made <a title=\"5 Excellent Reasons to Create a Snapchat Social Media Strategy [May 1 Roundup]\" href=\"https:\/\/dlvrit.com\/blog\/2016\/05\/snapchat-social-media-strategy\/\">Snapchat<\/a>\u00a0big news are starting to become mainstream. Its user base has reportedly <a href=\"http:\/\/fortune.com\/2015\/02\/19\/snapchat-worth-19-billion-more\/\">hit 100 million people<\/a>.<\/p>\n<h3><strong>Consider\u00a0the numbers:<\/strong><\/h3>\n<ul>\n<li>Facebook Messenger has over 900 million monthly <a title=\"Facebook Messenger Hits 900 Million Users\" href=\"http:\/\/fortune.com\/2016\/04\/07\/facebook-messenger-900-million\/\">active users<\/a><\/li>\n<li>Over <a href=\"https:\/\/www.facebook.com\/davidm\/posts\/10156878445465195\">1 billion messages<\/a> are sent every month between people on Facebook Messenger and Businesses\/Business Pages<\/li>\n<li>Facebook bought free texting app <a href=\"http:\/\/techcrunch.com\/tag\/FacebookWhatsApp\/\">WhatsApp for $19 billion<\/a><\/li>\n<li>Over <a title=\"Bots, the next frontier\" href=\"http:\/\/www.economist.com\/news\/business-and-finance\/21696477-market-apps-maturing-now-one-text-based-services-or-chatbots-looks-poised\">2.5 billion people<\/a> have at least one messaging app installed<\/li>\n<li>Within a couple of years,\u00a0<a title=\"Bots, the next frontier\" href=\"http:\/\/www.economist.com\/news\/business-and-finance\/21696477-market-apps-maturing-now-one-text-based-services-or-chatbots-looks-poised\">3.6 billion people<\/a> will have a messaging app installed<\/li>\n<li>49% of <a title=\"Mobile Messaging and Social Media 2015\" href=\"http:\/\/www.pewinternet.org\/2015\/08\/19\/mobile-messaging-and-social-media-2015\/\">smartphone owners ages 18 to 29<\/a> use messaging apps<\/li>\n<li>WhatsApp users average nearly <a title=\"WhatsApp Stats\" href=\"http:\/\/expandedramblings.com\/index.php\/whatsapp-statistics\/\">200 minutes <\/a>each week using the service and sent more than 7 trillion messages in 2015<\/li>\n<li>According to market research company Flurry, free\u00a0message\u00a0apps like KakaoTalk, Viber, and WeChat\u2014<a href=\"http:\/\/www.economist.com\/news\/business\/21647317-messaging-services-are-rapidly-growing-beyond-online-chat-message-medium\">now boast an astonishing 3 billion combined users<\/a><\/li>\n<\/ul>\n<p>If those numbers didn&#8217;t convince you that messaging apps are a big deal, the following chart should.<\/p>\n<h4><strong>The combined user base of the top four chat apps is larger than the combined user base of the top four social networks. <\/strong><\/h4>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-15161\" src=\"https:\/\/dlvrit.com\/blog\/wp-content\/uploads\/Messenging-Apps-growing-faster-than-Social-Networks.png\" alt=\"people are using Facebook messenger app more than they are using social networks.\" width=\"760\" height=\"570\" srcset=\"https:\/\/dlvrit.com\/blog\/wp-content\/uploads\/Messenging-Apps-growing-faster-than-Social-Networks.png 960w, https:\/\/dlvrit.com\/blog\/wp-content\/uploads\/Messenging-Apps-growing-faster-than-Social-Networks-300x225.png 300w, https:\/\/dlvrit.com\/blog\/wp-content\/uploads\/Messenging-Apps-growing-faster-than-Social-Networks-768x576.png 768w\" sizes=\"(max-width: 760px) 100vw, 760px\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Understanding_Facebook_Messenger\"><\/span><strong>Understanding Facebook Messenger<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Facebook <a href=\"http:\/\/newsroom.fb.com\/company-info\/\">claims it has one-sixth of the planet in its user base<\/a>, therefore, making it the largest single communications network in history.<\/p>\n<p>The company is turning its mobile Messenger service <a href=\"http:\/\/www.economist.com\/news\/business\/21647317-messaging-services-are-rapidly-growing-beyond-online-chat-message-medium\">into a platform<\/a> that can host other apps within it (chatbots), thus <strong>making it unnecessary to click away<\/strong>.<\/p>\n<p>To me, this seems very reminiscent to AOL but at a MUCH larger scale.<\/p>\n<p class=\"_3p8\">The Messenger app lets you:<\/p>\n<h4 class=\"_3p8\"><b>1 &#8211; Reach friends wherever they are now<\/b><\/h4>\n<ul class=\"uiList _341 _3p7 _4of _4kg\">\n<li>\n<div class=\"fcb\">Text your friends for free using your existing data plan<\/div>\n<\/li>\n<li>\n<div class=\"fcb\">Reach friends on their phones and the web, so they never miss your messages<\/div>\n<\/li>\n<li>\n<div class=\"fcb\">Know who reads your message, and who hasn&#8217;t<\/div>\n<\/li>\n<\/ul>\n<h4 class=\"_3p8\"><b>2 &#8211; Easily message friends or start a group conversation<\/b><\/h4>\n<ul class=\"uiList _341 _3p7 _4of _4kg\">\n<li>\n<div class=\"fcb\">Share photos, videos, stickers and more<\/div>\n<\/li>\n<li>\n<div class=\"fcb\">Include friends of friends in conversations<\/div>\n<\/li>\n<li>\n<div class=\"fcb\">View your most important group conversations in one place<\/div>\n<\/li>\n<\/ul>\n<h4 class=\"_3p8\"><b>3 &#8211; Get right to your messages<\/b><\/h4>\n<ul class=\"uiList _341 _3p7 _4of _4kg\">\n<li>\n<div class=\"fcb\">Access your messages and chats wherever you log into Facebook<\/div>\n<\/li>\n<li>\n<div class=\"fcb\">Get free push notifications on your phone or tablet, so you see each message as soon as it arrives<\/div>\n<\/li>\n<li>\n<div class=\"fcb\">Quickly switch between multiple conversations with in-app notifications<\/div>\n<\/li>\n<\/ul>\n<p>Facebook believes Messenger can become a primary channel for businesses to interact with their customers, consequently replacing 1-800 numbers with a mix of artificial intelligence and human intervention. It is <a title=\"Facebook launches Messenger platform with chatbots\" href=\"http:\/\/techcrunch.com\/2016\/04\/12\/agents-on-messenger\/\">encouraging developers<\/a> to create chatbots on the Messenger platform.<\/p>\n<p>Facebook chat may just be the next frontier in marketing. While I am not suggesting that you rush to the next cool hip thing, what I do encourage you to do is understand the shift that his happening in social media.<\/p>\n<p>If you have not yet tried it yet, you can download Facebook Messenger here for:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.messenger.com\/\">Windows<\/a><\/li>\n<li><a href=\"https:\/\/fbmacmessenger.rsms.me\/\">Mac<\/a><\/li>\n<li><a href=\"https:\/\/www.messenger.com\/\">Mobile<\/a><\/li>\n<li><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.facebook.orca&amp;hl=en\">Andriod<\/a><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Chatbots_for_Business\"><\/span><strong>Chatbots\u00a0for\u00a0Business<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>You can&#8217;t talk about messaging and free social\u00a0apps without talking about chatbots. A chatbot is an example of <a title=\"How to be Smart with Social Media Automation \u2013 Best Practices\" href=\"https:\/\/dlvrit.com\/blog\/2015\/07\/smart-social-media-automation\/\">smart automation<\/a>. They &#8216;live&#8217; inside the messaging apps and\u00a0automate daily routines (i.e., ordering pizza, finding recipes, delivering news, 3D Printing).<\/p>\n<p><strong class=\"markup--strong markup--p-strong\">A chatbot is a service, powered by rules that you interact with via a chat interface <\/strong>(Facebook Messenger, WhatsApp, Slack, iPhone (Siri), etc.). They have human characteristics and can have a conversation with a person. They use\u00a0<a title=\"What is Artificial Intelligence\" href=\"https:\/\/en.wikipedia.org\/wiki\/Artificial_intelligence\">artificial intelligence<\/a>\u00a0to interpret the conversation from a real person.<\/p>\n<p>ChatBots are\u00a0happening because there is broad consumer fatigue with apps.<\/p>\n<blockquote><p>Today\u2019s consumers are spending over 85 percent of their time on their smartphones using native applications, but the majority of their time \u2013 84 percent \u2013 is spent using just five non-native apps they\u2019ve installed from the App Store. &#8211;\u00a0according\u00a0to a <a title=\"Consumers Spend 85% Of Time On Smartphones In Apps, But Only 5 Apps See Heavy Use\" href=\"http:\/\/techcrunch.com\/2015\/06\/22\/consumers-spend-85-of-time-on-smartphones-in-apps-but-only-5-apps-see-heavy-use\/\">Techcrunch report<\/a>.<\/p><\/blockquote>\n<p>So, the general idea is not to create more apps but to build on top of the apps people are already using.<\/p>\n<p>Siri, the iPhone assistant, might be the closest example of a chatbot you have used. You ask Siri a question, and it returns an answer. Chatbots on Slack or most messaging apps, work in a similar way.<\/p>\n<h3 style=\"text-align: center;\"><strong>Chat apps are the new browsers. Chatbots are the new websites.<\/strong><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-15211\" src=\"https:\/\/dlvrit.com\/blog\/wp-content\/uploads\/Image-Chatbot-1024x214.png\" alt=\"About Facebook Messenger: Chatapps are the new browsers. ChatBots are the new websites.\" width=\"760\" height=\"159\" srcset=\"https:\/\/dlvrit.com\/blog\/wp-content\/uploads\/Image-Chatbot-1024x214.png 1024w, https:\/\/dlvrit.com\/blog\/wp-content\/uploads\/Image-Chatbot-300x63.png 300w, https:\/\/dlvrit.com\/blog\/wp-content\/uploads\/Image-Chatbot-768x161.png 768w, https:\/\/dlvrit.com\/blog\/wp-content\/uploads\/Image-Chatbot.png 1396w\" sizes=\"(max-width: 760px) 100vw, 760px\" \/><\/p>\n<h3 style=\"text-align: left;\"><strong>One important question to ask is, are your customers ready to interact with chatbots? <\/strong><\/h3>\n<p style=\"text-align: left;\"><a title=\"Dawn of the chatbots: 89% of consumers want to talk to virtual assistants\" href=\"http:\/\/www.netimperative.com\/2016\/04\/dawn-chatbots-89-consumers-want-talk-virtual-assistants\/\">According to new research<\/a>, the answer is YES:<\/p>\n<blockquote><p>89% of customers would prefer to engage with AI-driven virtual assistants to speed up finding information from companies.<\/p><\/blockquote>\n<p>In today\u2019s wave of self-service companies like Uber\u00a0and Airbnb, shoppers want self-serve. Chatbots can make it easy for consumers to get answers and information on their own terms,\u00a0and with tools, they are already using.<\/p>\n<p>If you are considering a chatbot with Facebook, note they require the\u00a0bot\u00a0to respond within 24 hours of receiving users&#8217; inquiries. They&#8217;ll also allow you to send promotional messages to push sales and the like\u2014a reversal from previous rules.<\/p>\n<h3><strong>For example:<\/strong><\/h3>\n<p>Let&#8217;s look at a very simplistic example of how a chatbot could work.<\/p>\n<p>You want to order the latest Stephen Curry basketball shoes at Zappos.<\/p>\n<p style=\"padding-left: 30px;\"><strong>Today:<\/strong> You go to\u00a0Zappos and scroll through layers of pages to find the shoes you want.<\/p>\n<p style=\"padding-left: 30px;\"><strong>In the Future: <\/strong>You fire up the Zappos chatbot in Facebook Messenger and tell it exactly what you want. The conversation would mirror as if you were ordering the shoes over the phone.<\/p>\n<p>Buying shoes are clearly not the only thing you can do with chatbots.\u00a0Here are a couple of other examples from <a title=\"The Complete Beginner\u2019s Guide To Chatbots\" href=\"https:\/\/medium.com\/chat-bots\/the-complete-beginner-s-guide-to-chatbots-8280b7b906ca#.ff81a5ym5\">Matt Schlicht<\/a>:<\/p>\n<ul class=\"postList\">\n<li id=\"2475\" class=\"graf--li graf-after--p\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/m.me\/hiponcho\" rel=\"nofollow\" data-href=\"https:\/\/m.me\/hiponcho\">Weather bot.<\/a> Get the weather whenever you ask.<\/li>\n<li id=\"5254\" class=\"graf--li graf-after--li\">Grocery bot. Help me pick out and order groceries for the week.<\/li>\n<li id=\"37b2\" class=\"graf--li graf-after--li\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/m.me\/CNN\" rel=\"nofollow\" data-href=\"https:\/\/m.me\/CNN\">News bot.<\/a> Ask it to tell you whenever something interesting happens.<\/li>\n<li id=\"9d21\" class=\"graf--li graf-after--li\">Life-advice bot. I\u2019ll tell it my problems, and it helps me think of solutions.<\/li>\n<li id=\"9b0a\" class=\"graf--li graf-after--li\">Personal finance bot. It helps me manage my money better.<\/li>\n<li id=\"da4e\" class=\"graf--li graf-after--li\"><a class=\"markup--anchor markup--li-anchor\" href=\"http:\/\/x.ai\/\" rel=\"nofollow\" data-href=\"http:\/\/x.ai\">Scheduling bot.<\/a> Get me a meeting with someone on the Messenger team at Facebook.<\/li>\n<li id=\"3468\" class=\"graf--li graf-after--li\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/en.wikipedia.org\/wiki\/Xiaoice\" rel=\"nofollow\" data-href=\"https:\/\/en.wikipedia.org\/wiki\/Xiaoice\">A bot that\u2019s your friend<\/a>. In China, there is a bot called Xiaoice (built by Microsoft) that has over 20 million people to\u00a0talk to.<\/li>\n<\/ul>\n<h3><strong>What else can chatbots do?<\/strong><\/h3>\n<p>Here are a few more examples:<\/p>\n<p>1 &#8211; According to 3dprintle co-founder Michael Golubev, his company&#8217;s chatbot has already <a href=\"http:\/\/smallbiztrends.com\/2016\/05\/3dprintler-chatbot.html\">generated an increase in orders<\/a>.<\/p>\n<blockquote><p>We\u2019ve seen over one hundred orders already just in that period of time, which is I think like 56 percent more conversion rate than we see from using the website.<\/p><\/blockquote>\n<p>2 &#8211;\u00a0<a href=\"http:\/\/www.wired.co.uk\/magazine\/archive\/2015\/11\/features\/inside-facebook-messenger\">According to Wired<\/a>, chatbots within WeChat enable its 600M monthly users to book taxis, check in for flights, play games, buy cinema tickets, manage banking, reserve doctors\u2019 appointments, and\u00a0<a href=\"https:\/\/mixpanel.com\/blog\/2016\/03\/09\/we-re-in-a-bot-gold-rush-kik-tells-you-how-to-strike-it-rich\">even apply for mortgages<\/a>, without leaving the app.<\/p>\n<p>3\u00a0&#8211; A\u00a0CNN chatbot sends news stories that became personalized over time.<\/p>\n<p>4 &#8211; The 1-800-FLOWERS chatbot allows you to order flowers without calling the 1-800 number.<\/p>\n<p>5\u00a0&#8211; Similar to Apple launching app stores, the largest messaging apps are launching their own chatbot stores for consumers to find the chatbots they need.<\/p>\n<ul>\n<li><a title=\"Facebook bots\" href=\"http:\/\/www.pcmag.com\/article\/343685\/how-to-find-and-use-a-facebook-chatbot\">Facebook<\/a><\/li>\n<li><a title=\"Slack bot store\" href=\"https:\/\/slack.com\/apps\">Slack\u00a0<\/a><\/li>\n<li><a title=\"Bot Store\" href=\"https:\/\/storebot.me\/\">Telegram<\/a><\/li>\n<li><a title=\"Kik bot store\" href=\"https:\/\/bots.kik.com\/#\/\">Kik<\/a><\/li>\n<\/ul>\n<p>Both <a title=\"Microsoft Bot Platform\" href=\"https:\/\/dev.botframework.com\/\">Microsoft<\/a> and <a title=\"Google Messenger App\" href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.google.android.apps.fireball&amp;hl=en\">Google<\/a> are making a substantial bet on chatbots with the development of their own platforms.\u00a0Slack\u00a0<a href=\"http:\/\/www.theverge.com\/2015\/12\/15\/10235114\/slack-app-directory-80-million-fund\">created an $80 million fund<\/a>\u00a0to spur the development of chatbots that run inside the service.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"The_Challenge_with_Chatbots\"><\/span><strong>The Challenge with Chatbots<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>To use a chatbot, you have to opt in. You have to initiate an action.<\/p>\n<ul>\n<li>The <strong>biggest challenge messaging apps present are\u00a0the billions of conversations happening behind closed doors.<\/strong> We are moving from public social networks to private micro-networks.<\/li>\n<\/ul>\n<p>These conversations used to take place in public on Twitter and Facebook. We could quickly find potential customers through public profiles and understand their needs through the public conversations they had on social networks.<\/p>\n<p><strong>The transition from public to private conversations could be painful for internet marketers. <\/strong>However, private conversations always existed, and small businesses found a way to continue to reach their customers and prospects.\u00a0The telephone is a great comparison to private instant messaging apps because just like a phone, you can have a conversation with one person or a small group.<\/p>\n<p>Marketers, of course, realized the revenue potential of selling over the phone. The telephone gave birth to a new industry &#8211; telemarketing.\u00a0<strong>Where the people are, the money will follow.<\/strong>\u00a0Facebook is rumored to be <a title=\"Facebook Plans To Put Ads In Messenger\" href=\"http:\/\/techcrunch.com\/2016\/02\/18\/facebook-messenger-ads\/\">adding ads in Messenger<\/a>.<\/p>\n<p>But what about scale? Is marketing scale dead and giving rise to one-to-one\/few communication? How can small businesses keep up?<\/p>\n<ul>\n<li>Another challenge for marketers is they\u00a0won&#8217;t have full control over the user experience. The messaging app controls that.<\/li>\n<\/ul>\n<p>Furthermore, although the intelligence that powers the chatbot has come a long way, trying to be conversational and natural with\u00a0chatbots are still generally limited in what they understand.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_to_get_started_with_Chatbots\"><\/span><strong>How to get started with Chatbots<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>It&#8217;s important to get your chatbot marketing strategy right. You want your chatbot to be useful and solve a problem. It is more important now than ever before, given the limited real-estate in chat apps and consumer&#8217;s short attention span.<\/p>\n<p>Delivering a high-quality customer experience will require effort. There are plenty of companies who are eager to help put together a compelling chatbot customer experience for you.<\/p>\n<p><strong>BetterBrands<\/strong>: The <a title=\"Chat Bot Marketing Platform\" href=\"http:\/\/betterbrand.im\/\">London-based startup<\/a> launched a chatbot marketing platform that helps business get their chatbots up and talking. Asaf Amir, the CEO, said a self-service platform will launch soon.<\/p>\n<p><strong>Pypestream:<\/strong>\u00a0The <a title=\"Pypestream\" href=\"https:\/\/www.pypestream.com\/\">50-person firm<\/a> makes automated messaging services for 3,500 clients ranging from utilities like Washington Gas to publishers like Billboard.<\/p>\n<p><strong>Swyft:\u00a0<\/strong>To date, <a title=\"Swyft Media\" href=\"http:\/\/swyftmedia.com\/\">Swyft<\/a> has worked with more than 300 popular global brands such as MillerCoors, Sony, Interscope Records and SEGA to create\u00a0chatbot strategies. They help plan and execute.<\/p>\n<h3><strong class=\"markup--strong markup--p-strong\">Great services you can use to build your chatbot (from\u00a0<a title=\"The Complete Beginner\u2019s Guide To Chatbots\" href=\"https:\/\/medium.com\/chat-bots\/the-complete-beginner-s-guide-to-chatbots-8280b7b906ca#.ff81a5ym5\">Matt Schlicht<\/a>):<\/strong><\/h3>\n<ul class=\"postList\">\n<li id=\"ba25\" class=\"graf--li graf-after--p\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/wit.ai\/\" rel=\"nofollow\" data-href=\"https:\/\/wit.ai\/\">wit.ai<\/a> (bought by Facebook)<\/li>\n<li id=\"8e2e\" class=\"graf--li graf-after--li\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/howdy.ai\/botkit\/\" rel=\"nofollow\" data-href=\"https:\/\/howdy.ai\/botkit\/\">howdy\u2019s botkit<\/a> (raised $1.5+ mil in funding)<\/li>\n<li id=\"cdca\" class=\"graf--li graf-after--li\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/api.ai\/\" rel=\"nofollow\" data-href=\"https:\/\/api.ai\/\">api.ai<\/a> (raised $8.6+ mil in funding)<\/li>\n<li id=\"3a92\" class=\"graf--li graf-after--li\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/textit.in\/\" rel=\"nofollow\" data-href=\"https:\/\/textit.in\/\">textit.in<\/a><\/li>\n<li id=\"242d\" class=\"graf--li graf-after--li\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/chatfuel.com\/\" rel=\"nofollow\" data-href=\"https:\/\/chatfuel.com\/\">Chatfuel<\/a> (Ycombinator company)<\/li>\n<li id=\"1815\" class=\"graf--li graf-after--li\"><a class=\"markup--anchor markup--li-anchor\" href=\"http:\/\/www.ibm.com\/cloud-computing\/bluemix\/solutions\/watson\/\" rel=\"nofollow\" data-href=\"http:\/\/www.ibm.com\/cloud-computing\/bluemix\/solutions\/watson\/\">IBM\u2019s Watson<\/a><\/li>\n<li id=\"d43e\" class=\"graf--li graf-after--li\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/beepboophq.com\/\" rel=\"nofollow\" data-href=\"https:\/\/beepboophq.com\/\">BeepBoopHQ<\/a><\/li>\n<li id=\"5e54\" class=\"graf--li graf-after--li\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/rundexter.com\/app\/spreadsheet-bot\" rel=\"nofollow\" data-href=\"https:\/\/rundexter.com\/app\/spreadsheet-bot\">Dexter<\/a> (owned by Betaworks)<\/li>\n<li id=\"c0af\" class=\"graf--li graf-after--li\"><a class=\"markup--anchor markup--li-anchor\" href=\"http:\/\/www.converse.ai\/\" rel=\"nofollow\" data-href=\"http:\/\/www.converse.ai\/\">converse.ai<\/a><\/li>\n<li id=\"d8a6\" class=\"graf--li graf-after--li\"><a class=\"markup--anchor markup--li-anchor\" href=\"https:\/\/www.gupshup.io\/developer\/home\" rel=\"nofollow\" data-href=\"https:\/\/www.gupshup.io\/developer\/home\">Gupshup<\/a><\/li>\n<li class=\"graf--li graf-after--li\"><a href=\"http:\/\/netomi.com\/\">Netomi<\/a><\/li>\n<li class=\"graf--li graf-after--li\"><a href=\"http:\/\/www.assi.st\/\">Assi.st<\/a><\/li>\n<\/ul>\n<p>On Quora, you can find an\u00a0informative\u00a0discussion including more links on\u00a0<a title=\"How to make chatbots\" href=\"https:\/\/www.quora.com\/What-is-the-best-way-to-learn-and-write-a-AI-Chat-bot\">how to make chatbots<\/a>.<\/p>\n<p>___<\/p>\n<p>There is no doubt; Facebook Messenger is pushing for a chat app-centric web with chatbot doing the heavy lifting, and it&#8217;s not going unnoticed. Google, Microsoft, Apple, and Amazon are taking notice. If Facebook is right, they will be on top of the mountain &#8211; soon.<\/p>\n<p><strong>What are your thoughts on a messenger centric web and chatbots? <\/strong><\/p>\n<p><strong>Have you used a chatbot that impressed you? <\/strong><\/p>\n<p><strong>What has your experience been?<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Email forever changed the way my generation communicates. The next significant shift in communication was social networking. As a new generation of users&#8230;<\/p>\n","protected":false},"author":4,"featured_media":15183,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[118,851,256],"tags":[],"class_list":["post-14918","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-content-marketing","category-social-media-minute","category-social-networks"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Facebook Messenger and Chatbots: What You Need to Know<\/title>\n<meta name=\"description\" content=\"Facebook Messenger and chatbots will forever change social media and the way we communicate with customers. 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