{"id":5529,"date":"2014-07-08T06:40:54","date_gmt":"2014-07-08T13:40:54","guid":{"rendered":"http:\/\/blog.dlvr.it\/?p=5529"},"modified":"2026-04-14T00:26:34","modified_gmt":"2026-04-14T07:26:34","slug":"12-entrepreneurs-share-easy-to-implement-advice-on-gathering-quick-customer-feedback","status":"publish","type":"post","link":"https:\/\/dlvrit.com\/blog\/12-entrepreneurs-share-easy-to-implement-advice-on-gathering-quick-customer-feedback\/","title":{"rendered":"12 Entrepreneurs Share Easy to Implement Advice on Gathering Quick Customer Feedback"},"content":{"rendered":"

 <\/p>\n

\"customer_feedback_dlvr.it\"<\/a><\/p>\n

Twelve entrepreneurs from\u00a0the\u00a0<\/span>Young Entrepreneur Council (YEC)<\/a>,\u00a0an invite-only organization comprised of the world\u2019s most promising young entrepreneurs, share how to get quick feedback from your customers online:\u00a0<\/span><\/p>\n

\"Michael-Quinn_dlvr.it\"<\/a>1. Feedback Tabs<\/strong><\/p>\n

Services like\u00a0Get Satisfaction<\/a>\u00a0allow you to embed feedback links directly into your site. The questions and feedback entered is saved into an active community. Your moderators can then follow up or direct them to where they need to go. Support tickets can even be created.
\n–\u00a0Michael Quinn<\/a>,\u00a0Yellow Bridge Interactive<\/a><\/p>\n

\"Emily-Eldridge_dlvr.it\"<\/a>2. Personal Emails<\/strong><\/p>\n

If you really want to get quality feedback, you have to be willing to invest the time and resources necessary to make your customer feel like you actually care about their feedback. Reaching out to them directly doesn\u2019t cost you anything, and as long as your outreach isn\u2019t templated, you have a high likelihood of receiving valuable feedback.
\n–\u00a0Emily Eldridge Holdman<\/a>,\u00a0PeopleKit<\/a><\/p>\n

\"Nicolas-Gremion_dlvr.it\"<\/a>3. Facebook<\/strong><\/p>\n

Whether it\u2019s Facebook or another social media account, it only takes a few moments to post a question to your followers (and it\u2019s free). Phrase it so it\u2019s simple to understand and simple to answer. Add an image to boost its appeal.
\n–\u00a0Nicolas Gremion<\/a>,\u00a0Free-eBooks.net<\/a><\/p>\n

\"Derek-Capo_dlvr.it\"<\/a>4. Live Chat Systems<\/strong><\/p>\n

I have gotten the best constructive criticism being on the chat system of our website. When you are talking to a customer they are able to let you know what they are thinking and if the website provides the information that they are seeking. Sometimes they are even kind enough to spot a bug or two on the website that you overlooked.
\n–\u00a0Derek Capo<\/a>,\u00a0Next Step China<\/a><\/p>\n

\"Brooke-Bergman_dlvr.it\"<\/a>5. FiveSecondTest.com<\/strong><\/p>\n

If you\u2019re wondering what customers think as soon as they land on your website, ask the\u00a0FiveSecondTest<\/a>\u00a0community for help. In five seconds, users of the site will look at the page of your choice and give you their honest first reactions. You can either earn feedback by helping analyze other sites, or purchase feedback at a reasonable price.
\n–\u00a0Brooke Bergman<\/a>,\u00a0Allied Business Network Inc.<\/a><\/p>\n

\"Gary-Nealon_dlvr.it\"<\/a>6. Handwritten Notes<\/strong><\/p>\n

We use\u00a0Olark<\/a>, pop up surveys, contests, email follow-up and gamification to get feedback from customers. But the single best way we have found to get great customer feedback is through a hand written thank you note. This is where the bulk of our positive reviews and feedback comes from. Most people are not accustomed to that level of personal customer service anymore.
\n–\u00a0Gary Nealon<\/a>,\u00a0The Rox Group<\/a><\/p>\n

\"Charles-Gaudet_dlvr.it\"<\/a>7. Surveys<\/strong><\/p>\n

Iframe or embed a survey directly underneath the product, service or experience. Engage your consumers with 1-3 questions. Your consumer will be more likely to answer the survey questions if they know how answering the survey is going to benefit them \u2014 so also tell them why you\u2019re asking.
\n–\u00a0Charles Gaudet<\/a>,\u00a0Predictable Profits<\/a><\/p>\n

\"Bj\u00f6rn-Stansvik_dlvr.it\"<\/a>8. LinkedIn Recommendations<\/strong><\/p>\n

Once a project is completed, your sales team should be asking for feedback via LinkedIn\u2019s Recommendations feature. Even though this recommendation will be posted on your salesperson\u2019s personal LinkedIn profile page, hopefully other potential customers will see those recommendations as they connect and interact with your sales team.
\n–\u00a0Bj\u00f6rn Stansvik<\/a>,\u00a0MentorMate<\/a><\/p>\n

\"Gerard-Murphy_dlvr.it\"<\/a>9. Twitter<\/strong><\/p>\n

When we want quick feedback on a feature idea we turn to our Twitter followers. Customers who follow you on social media want to be a part of this conversation, so include them. It shows the customers publicly that you value their feedback and gets them to buy into your company\u2019s vision.
\n–\u00a0Gerard Murphy<\/a>,\u00a0Mosaic Storage Systems, Inc.<\/a><\/p>\n

\"Brett-Farmiloe_dlvr.it\"<\/a>10. Email Autoresponders<\/strong><\/p>\n

Setting up two specific email autoresponders will give you invaluable feedback from customers online. One email autoresponder is from abandoned checkouts. This will give you feedback on why they didn\u2019t buy. The second email autoresponder is sent as soon as a customer receives their merchandise. This will give you feedback on customer happiness. Both pieces of feedback open up more opportunities.
\n–\u00a0Brett Farmiloe<\/a>,\u00a0Markitors<\/a><\/p>\n

\"Marvin-Amberg_dlvr.it\"<\/a>11. Forum Discussions<\/strong><\/p>\n

Just ask them! For quality feedback we go straight to the source. Interacting with customers (and potential customers) through forums and social media creates engaging, open discussions that benefit everybody.
\n–\u00a0Marvin Amberg<\/a>,\u00a0Caseable<\/a><\/p>\n

\"Alexis-Wolfer_dlvr.it\"<\/a>12. Social Media<\/strong><\/p>\n

Engage with your fans and start conversations. You\u2019ll get the most honest, real feedback from your fans if you can engage in dialogue.
\n–\u00a0Alexis Wolfer<\/a>,\u00a0TheBeautyBean.com<\/a><\/p>\n

This article originally appeared on\u00a0Small Biz Technology<\/a>, a dlvr.it content partner.<\/p>\n

Have any quick easy to implement tips on getting customer feedback? \u00a0Please share in the comments!<\/p>\n","protected":false},"excerpt":{"rendered":"

  Twelve entrepreneurs from\u00a0the\u00a0Young Entrepreneur Council (YEC),\u00a0an invite-only organization comprised of the world\u2019s most promising young entrepreneurs, share how to get quick feedback…<\/p>\n","protected":false},"author":6,"featured_media":5532,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[111],"tags":[],"class_list":["post-5529","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-how-to"],"yoast_head":"\n12 Entrepreneurs Share Easy to Implement Advice on Gathering Quick Customer Feedback -<\/title>\n<meta name=\"description\" content=\"  Twelve entrepreneurs from\u00a0the\u00a0Young Entrepreneur Council (YEC),\u00a0an invite-only organization comprised of the world\u2019s most promising young\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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