{"id":8355,"date":"2015-02-12T08:50:56","date_gmt":"2015-02-12T16:50:56","guid":{"rendered":"https:\/\/dlvrit.com\/blog?p=8355&#038;preview_id=8355"},"modified":"2026-04-21T08:49:33","modified_gmt":"2026-04-21T15:49:33","slug":"customer-engagement-just-in-time-for-valentines-day","status":"publish","type":"post","link":"https:\/\/dlvrit.com\/blog\/customer-engagement-just-in-time-for-valentines-day\/","title":{"rendered":"3 No-brainer Ways to Master Customer Engagement on Valentine&#8217;s Day"},"content":{"rendered":"<p>It&#8217;s almost <a href=\"http:\/\/en.wikipedia.org\/wiki\/Valentine%27s_Day\">Valentine&#8217;s Day<\/a>, with the usual expectations of fancy dinners, boxes of chocolate and flowers. It is the one day of the year when millions find a way to show their loved ones they care. It can also be the perfect\u00a0time of the year to explore new ways to <strong>show appreciation and gratitude towards your customers on <a href=\"https:\/\/dlvrit.com\/blog\/2015\/02\/social-media-hacks\/\">social media<\/a><\/strong>. Spread some <i>love<\/i> through<i> c<\/i>ustomer engagement!<\/p>\n<h2><span class=\"ez-toc-section\" id=\"3_Easy_Ways_to_Master_Customer_Engagement\"><\/span><strong>3 Easy Ways to Master Customer Engagement<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>Are You Showing Your Customers Some Love on Social Media?<\/strong><\/p>\n<p>Here are three no-brainer easy ways to master customer engagement and show &#8220;affection&#8221; (aka <em>love<\/em>) to your customers:<\/p>\n<h4><strong>#1 &#8211; Engage with your customers<\/strong><\/h4>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-8403 size-full\" src=\"https:\/\/dlvrit.com\/blog\/wp-content\/uploads\/customer-love.png\" alt=\"Customer Engagement: Heart valentine candy\" width=\"600\" height=\"429\" srcset=\"https:\/\/dlvrit.com\/blog\/wp-content\/uploads\/customer-love.png 600w, https:\/\/dlvrit.com\/blog\/wp-content\/uploads\/customer-love-300x215.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<blockquote>\n<p style=\"padding-left: 30px;\">This is an opportunity for you to engage with your customers. Make them feel special on Valentine\u2019s Day. You have to focus on their individual needs and customize your engagement approach to match them. When your customers feel that you have addresed their needs,\u00a0they are more likely to remain loyal.<\/p>\n<\/blockquote>\n<h4>Here are five great ways to engage with your customers on Twitter and social media:<\/h4>\n<ol>\n<li><strong>Offer to Retweet<\/strong>. Send a message to your customers\u00a0asking if there\u2019s something you can share for them this week.<\/li>\n<li><strong>Comment on Links<\/strong>. Don\u2019t just share links, comment on them. Your customers\u00a0don\u2019t want to just see the resources you\u2019re sharing \u2013 they also want to know why you\u2019re sharing them. <em>And what you thought about them. <\/em><strong>Comment!<\/strong><\/li>\n<li><strong>Write a thank you Tweet. <\/strong>Think of a person\u00a0who has helped your business in the last month. \u00a0Get in the habit of saying thank you. You might just brighten up their day. <a href=\"http:\/\/blog.dlvr.it\/2013\/12\/introducing-q-a-smart-new-scheduling-tool-to-keep-fans-and-followers-active\/\">Queue up<\/a> a few\u00a0thank you Tweets\u00a0to trickle out\u00a0over the\u00a0week.<\/li>\n<li><strong>Tweet a customer and ask how they\u2019re doing \u2013 no sales talk, no ulterior motive.<\/strong>\u00a0Be genuinely interested in your customer or client. It\u00a0helps solidify that you care about their needs.<\/li>\n<li><strong>Tweet, Facebook or Pin a\u00a0Tip.\u00a0<\/strong>Send a quick message that is\u00a0relevant to your customer&#8217;s needs. Make it a weekly or regularly scheduled action to receive the best results from your time.<\/li>\n<\/ol>\n<h4><strong>Tool: Install the <a href=\"https:\/\/dlvrit.com\/blog\/2014\/09\/schedule-social-media-updates-with-q\/\">dlvr.it button<\/a>. <\/strong><\/h4>\n<p>Once the button is installed, it is easy to share selected text, a Tweet or a website with your comments. Features:<\/p>\n<ul>\n<li>Instant sharing of Tweets right from your Twitter feed at optimal times<\/li>\n<li>Reduce your workload and increase your productivity<\/li>\n<\/ul>\n<p>For other great ways to engage with your customers on social media, read how to\u00a0<a title=\"Up Your Twitter Engagement to Kickstart Holiday Sales\" href=\"https:\/\/dlvrit.com\/blog\/2014\/11\/boost-your-twitter-engagement\/\">Increase Engagement by Turning Twitter Followers into Customers<\/a>.<\/p>\n<h4><strong>#2 &#8211; Listen<\/strong><\/h4>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-8389 size-full\" src=\"https:\/\/dlvrit.com\/blog\/wp-content\/uploads\/Customer-Service-on-Twitter-sorry.png\" alt=\"Customer Engagement: Sorry, how can we help?\" width=\"540\" height=\"301\" srcset=\"https:\/\/dlvrit.com\/blog\/wp-content\/uploads\/Customer-Service-on-Twitter-sorry.png 540w, https:\/\/dlvrit.com\/blog\/wp-content\/uploads\/Customer-Service-on-Twitter-sorry-300x167.png 300w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/><\/p>\n<blockquote><p>Customer service managers cannot ignore the value of listening to their customers on social media. You need to be a great listener: pay attention to what they are saying.<\/p><\/blockquote>\n<p>Surprisingly (or not), 42% of people expect a response <em>within 60 minutes<\/em>. Customer service monitoring is the only type of monitoring that should be done in \u2018near\u2019 real-time. Encourage customer feedback and\u00a0participate in conversations across\u00a0social media.<\/p>\n<p><strong>Tool:\u00a0<\/strong>Use an affordable tool like <a title=\"One Minute, One Tool for Real-time Social Media Brand Monitoring\" href=\"http:\/\/blog.dlvr.it\/2014\/09\/real-time-social-media-brand-monitoring\/\">Mention<\/a> to monitor who is talking about your business.<\/p>\n<p>For an additional refresher as to why it&#8217;s important to listen to your customers and gain customer loyalty on social media, read\u00a0<a href=\"https:\/\/dlvrit.com\/blog\/2014\/09\/convert-twitter-favorites-to-testimonials\/\">How to Convert Your Twitter Favorites into a Feed of Customer Testimonials.<\/a><\/p>\n<h4><strong>#3 &#8211; Give a\u00a0surprising gift &#8211;\u00a0Write a handwritten note<\/strong><\/h4>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-8399\" src=\"https:\/\/dlvrit.com\/blog\/wp-content\/uploads\/thanks-300x199.jpg\" alt=\"Customer Engagement: Thank you note with pen\" width=\"600\" height=\"398\" srcset=\"https:\/\/dlvrit.com\/blog\/wp-content\/uploads\/thanks-300x199.jpg 300w, https:\/\/dlvrit.com\/blog\/wp-content\/uploads\/thanks.jpg 948w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>Don&#8217;t want to go too &#8220;old school&#8221; on you but&#8230;the single best way to show customer <em>love<\/em> is through a hand written thank you note.<\/p>\n<blockquote><p>Most people are not accustomed to that level of personal customer service anymore.\u00a0Customers appreciate gifts, especially when they are not expecting them. Valentine\u2019s Day should not pass unnoticed by your customers.<\/p><\/blockquote>\n<p><strong>Tools: <\/strong>Pen, paper (note card) and a stamp<\/p>\n<p>For a recent refresher, read <a href=\"https:\/\/dlvrit.com\/blog\/2015\/02\/handwriting-as-a-marketing-advantage\/\">Handwriting as a Marketing Advantage<\/a>.<\/p>\n<p>___<\/p>\n<p><strong>Now it&#8217;s your turn, show your customers some <em>love<\/em> on social media.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>It&#8217;s almost Valentine&#8217;s Day, with the usual expectations of fancy dinners, boxes of chocolate and flowers. It is the one day of the&#8230;<\/p>\n","protected":false},"author":6,"featured_media":17603,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[118,851,859],"tags":[],"class_list":["post-8355","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-content-marketing","category-social-media-minute","category-tech-talk-thursday"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How Customer Engagement Love is Easy on Valentine\u2019s Day<\/title>\n<meta name=\"description\" content=\"Here are three no-brainer easy ways to master customer engagement and show &quot;affection&quot; (aka love) to your customers for Valentine&#039;s Day.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dlvrit.com\/blog\/customer-engagement-just-in-time-for-valentines-day\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Customer Engagement Love is Easy on Valentine\u2019s Day\" \/>\n<meta property=\"og:description\" content=\"Here are three no-brainer easy ways to master customer engagement and show &quot;affection&quot; (aka love) to your customers for Valentine&#039;s Day.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dlvrit.com\/blog\/customer-engagement-just-in-time-for-valentines-day\/\" \/>\n<meta property=\"og:site_name\" content=\"dlvr.it | blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/dlvritinfo\" \/>\n<meta property=\"article:published_time\" content=\"2015-02-12T16:50:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-21T15:49:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/dlvrit.com\/blog\/wp-content\/uploads\/Customer-Love.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"801\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Debra Garber\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@dlvrit\" \/>\n<meta name=\"twitter:site\" content=\"@dlvrit\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Debra Garber\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/dlvrit.com\/blog\/customer-engagement-just-in-time-for-valentines-day\/\",\"url\":\"https:\/\/dlvrit.com\/blog\/customer-engagement-just-in-time-for-valentines-day\/\",\"name\":\"How Customer Engagement Love is Easy on Valentine\u2019s Day\",\"isPartOf\":{\"@id\":\"https:\/\/dlvrit.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/dlvrit.com\/blog\/customer-engagement-just-in-time-for-valentines-day\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/dlvrit.com\/blog\/customer-engagement-just-in-time-for-valentines-day\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/dlvrit.com\/blog\/wp-content\/uploads\/Customer-Love.jpg\",\"datePublished\":\"2015-02-12T16:50:56+00:00\",\"dateModified\":\"2026-04-21T15:49:33+00:00\",\"author\":{\"@id\":\"https:\/\/dlvrit.com\/blog\/#\/schema\/person\/19feb03f03144922bfeded4b2fd5cb35\"},\"description\":\"Here are three no-brainer easy ways to master customer engagement and show \\\"affection\\\" (aka love) to your customers for Valentine's Day.\",\"breadcrumb\":{\"@id\":\"https:\/\/dlvrit.com\/blog\/customer-engagement-just-in-time-for-valentines-day\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/dlvrit.com\/blog\/customer-engagement-just-in-time-for-valentines-day\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/dlvrit.com\/blog\/customer-engagement-just-in-time-for-valentines-day\/#primaryimage\",\"url\":\"https:\/\/dlvrit.com\/blog\/wp-content\/uploads\/Customer-Love.jpg\",\"contentUrl\":\"https:\/\/dlvrit.com\/blog\/wp-content\/uploads\/Customer-Love.jpg\",\"width\":1200,\"height\":801,\"caption\":\"3 No-brainer Ways to Master Customer Engagement on Valentine\u2019s Day\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/dlvrit.com\/blog\/customer-engagement-just-in-time-for-valentines-day\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/dlvrit.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"3 No-brainer Ways to Master Customer Engagement on Valentine&#8217;s Day\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/dlvrit.com\/blog\/#website\",\"url\":\"https:\/\/dlvrit.com\/blog\/\",\"name\":\"dlvr.it | blog\",\"description\":\"Smart Social Media Automation\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/dlvrit.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/dlvrit.com\/blog\/#\/schema\/person\/19feb03f03144922bfeded4b2fd5cb35\",\"name\":\"Debra Garber\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/dlvrit.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/1f5e97049f4a71880c3f48769ebc4396a32a198e6f44649fb7a60d77c7527af5?s=96&d=identicon&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/1f5e97049f4a71880c3f48769ebc4396a32a198e6f44649fb7a60d77c7527af5?s=96&d=identicon&r=g\",\"caption\":\"Debra Garber\"},\"description\":\"VP of Finance &amp; 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